Returns & Exchanges
At Furls Crochet, we want you to love your tools, which is why we offer a 90-day satisfaction guarantee on all our hooks and fiber arts accessories. If your purchase doesn't perfectly fit your hand or your craft, we are happy to facilitate a return or exchange for a more suitable model.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Select Items and Reason
Choose the specific crochet hooks or accessories you wish to return and provide a brief reason for the exchange or refund.
Pack and Ship
Securely package your items in their original luxury boxes and attach the prepaid shipping label provided via the portal.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will issue a refund to your original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing