Frequently Asked Questions
Everything you need to know about Furls Crochet tools and accessories.
What makes Furls Crochet hooks different from standard hooks?
Our hooks are designed with a signature teardrop shape that fits perfectly into the palm of your hand. This ergonomic design reduces hand tension and allows for longer, more comfortable crafting sessions.
How do I choose the right hook size for my project?
We recommend matching the hook size to the yarn weight listed on your pattern. However, because our hooks are handcrafted, we provide a detailed size guide on each product page to help you find the perfect fit.
What is your return policy for crochet tools?
We offer a 90-day satisfaction guarantee. If your hook doesn't feel right in your hand or you are unhappy with your purchase, you can return it for a full refund or exchange.
Do you offer a warranty on wooden or resin hooks?
Yes, all Furls hooks are covered by our Lifetime Warranty against defects in craftsmanship and accidental breakage. If your hook breaks, we will replace it for you.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 10-21 business days depending on customs processing.
Are your products ethically sourced?
Absolutely. We take great pride in sourcing sustainable woods and ensuring that all our manufacturing processes meet high ethical standards for both the environment and our artisans.